Unemployment phone system overwhelmed

Unemployment phone system overwhelmed

SYSTE━ ONE OF THE BIGGESTHEADACHES FOR UNEMPLOYEDMARYLANDERS.... THE STATERECENTLY LAUNCHED A NEW PHONESYSTEM TO HANDLE CALLS ABOUTUNEMPLOYMENT INSURANCE..

BUTSTILL PEOPLE ARE UNABLE TO GETTHROUGH.

WMA━2 NEWS MALLORYSOFASTAII CONTINUES OURREBOUND MARYLAND SERIESTONIGH━ WITH A FOCUS ON THEMOUNTING PRESSURE ON THEDEPARTMENT OF LABOR TO PROCECLAIMS.úúúúAúúALLúúALLORúúALLORYSECURITY GUARD HERE AT THEDIVISION OF UNEMPLOYMENTINSURANCE HE SAID EVERY DAYI━ PEOPLECOME TO THE DOOR ONLY TO BETURNED AWAY.

THE BUILDINGCLOSED AND HAS BEEN CLOSED FORSEVERAL MONTHS BUT PEOPLE ARESO DESPERATE THEY DONWHAT ELSE TO DO.: 16 FED UPWITH WAITING AND WANTING TOTAKE ACTION.

CLAIMANTS NEEDINGTHEIR UNEMPLOYMENT INSURANBENEFITS COME HERE& StephanieHorvwalt, filed first week ofApril 3:26 Imy apartment, Ilose everything because I needmy income:07 Ricardo Carballo,filed April 19: 6:44 I gotbills to pay and itright now without no job:05LIKE THEIR PHONE CALLS..THEREOUT RC: 7:45 ithome disappointed,everythingOldigs 15:47 I feel like ijust another dead end, anotherthing thatcrazy, therewith someone, theto get through, nonewhatsoever:1* DENNIS OLDIGSESTIMATES H━THOUSAND TIMES AND SENT OVER50 EMAILS& DO: 16:55 all 3numbers I got them in my headI even know you press ━━━5&━━━2.

If you want toSpanish ━━━5, itSOFASTAII: and how many timhave you spoken with a liverepresentative?

NeveEver.:1* THE PHONE SYSTEMSHOULDTIMES BY PROVIDING MOREAUTOMATED FEATURES AND A LINEJUST FOR PEOPLE NEEDING TOSPEAK WITH AN AGENT..

BUT ITHASOVERWHELMING NUMBER OF CALLS.A SPOKESWOMAN WITH THEDEPARTMENT OF LABOR SAID QUObusiness hours, they mayprovide a callback number.However, not everyone isreceiving a callback optionwhen they connect withAccenture because of theextremely high volume ofcalls.

The system currentstops accepting callbacks whenthe vendor calculates thenumber of callbacks will takeuntil the end of the work dayto complete and/or if they arecalling near the close ofbusiness hours” ON TUESDAY&THE MARYLAND CONGRESSIONALDELEGATION ISSUED A LETTER TOGOVERNOR HOGAN URGING HIM TOFIX THE SYSTEM ..

AND TO STARTPROVIDING TIMELY UPDATESDIRECTLY TO APPLICANTS ON THESTATUS OF THEIR CLAIMS. DO:15:11 itnightmare beyond nightmares.IIAshake]IALLIALLORIALLORYA NORMAL DAY CLAIM ISSUES AREMOSTLY HANDLED BY PHONE SO IFYOU COME TO THE BUILDINGYOUTURNED AWAY SO THE DEPARTMENTOF LABOR AT THIS POINT AGAINJUST RECOMMENDING TO GIVE THEMA CALL OR EMAIL.

REPORTING INBALTIMORE, MS, WMA━2 NEWS:16WE HAVE THE MA